PHMaya Privacy Policy – How We Protect Your Data

1 Who We Are

PHMaya is an online gaming and betting platform operated for players in the Philippines. When this policy refers to "PHMaya", "we", "us", or "our", it means the platform and the team responsible for operating it. We are the data controller for the personal information collected through the PHMaya website and any associated mobile application.

If you have questions about how your data is handled, you can reach us at [email protected]. We aim to respond to data-related enquiries within a reasonable timeframe.

2 Information We Collect

PHMaya collects personal information in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification services.

Category	Examples	How Collected
Identity Data	Full name, date of birth, government-issued ID	Registration, KYC verification
Contact Data	Email address, mobile number	Registration, account updates
Financial Data	Transaction history, deposit and withdrawal records in PHP	Platform activity, payment processing
Technical Data	IP address, device type, browser, operating system	Automatically via cookies and logs
Usage Data	Games played, bets placed, session duration, pages visited	Platform activity logs
Communications Data	Support messages, chat records, feedback submitted	Customer support interactions

We do not knowingly collect sensitive personal data beyond what is strictly necessary for identity verification and legal compliance. We do not collect data from persons under 21 years of age, and accounts found to belong to minors will be closed immediately.

3 How We Use Your Information

PHMaya uses the personal data we collect for the following purposes:

• Account management — to create and maintain your PHMaya account, process logins, and authenticate your identity via OTP;
• Transaction processing — to handle PHP deposits and withdrawals through Philippine banking and e-wallet channels;
• KYC and compliance — to verify your identity before processing withdrawals and to meet applicable legal obligations;
• Fraud prevention and security — to detect and prevent unauthorised access, cheating, money laundering, and other prohibited conduct;
• Customer support — to respond to your queries, resolve disputes, and improve service quality;
• Platform improvement — to understand how players use PHMaya and make informed decisions about features and performance, using anonymised and aggregated data where possible;
• Responsible gaming — to monitor for signs of problematic gambling behaviour and provide relevant support tools.

We do not use your personal data for automated decision-making that produces significant legal effects without human review.

4 Legal Basis for Processing

PHMaya processes your personal data on the following legal grounds:

• Contractual necessity — processing required to provide you with the services you signed up for, including account operation and transaction processing;
• Legal obligation — processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping requirements;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent — for marketing communications and non-essential cookies, where you have given clear consent. You may withdraw consent at any time.

5 Sharing Your Information

PHMaya does not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Service providers — trusted third parties who assist us in operating the platform, including payment processors, identity verification services, and hosting providers. These partners are bound by data processing agreements and may not use your data for their own purposes;
• Legal requirements — where disclosure is required by law, court order, or regulatory authority. PHMaya will comply with lawful requests and notify you where permitted;
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change that materially affects how your data is handled;
• Safety and fraud prevention — where disclosure is necessary to protect the safety of players, prevent fraud, or enforce our Terms and Conditions.

Any third party receiving your data is required to handle it in accordance with applicable data protection standards and solely for the purposes for which it was shared.

6 Cookies and Tracking Technologies

PHMaya uses cookies and similar technologies to keep the platform running smoothly and to understand how it is used. Cookies are small text files stored on your device by your browser.

The types of cookies used on PHMaya include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. Disabling these will prevent the platform from working correctly;
• Functional cookies — used to remember your preferences, such as language settings and display options;
• Analytics cookies — used to understand how players interact with the platform, such as which pages are visited most frequently. This data is aggregated and anonymised;
• Security cookies — used to detect suspicious login attempts and protect against account takeover.

You can manage or block non-essential cookies through your browser settings. Note that blocking essential cookies will affect your ability to use the platform.

7 Data Retention

PHMaya retains your personal data for as long as your account is active and for a reasonable period thereafter, or as required by applicable law. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period following closure, as required for legal and compliance purposes;
• Financial transaction records are retained in accordance with applicable record-keeping obligations;
• Support communications are retained for a reasonable period to assist with follow-up queries and dispute resolution;
• Technical and usage logs may be retained in anonymised form for platform improvement purposes.

When data is no longer required and retention obligations have been met, PHMaya will securely delete or anonymise it.

8 Your Data Rights

As a PHMaya player, you have the following rights over your personal data:

To exercise any of these rights, contact PHMaya support at [email protected]. We will respond within a reasonable timeframe. Note that some rights are subject to legal retention requirements — for example, we cannot delete financial records that we are legally required to keep.

9 Security Measures

PHMaya takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your device and PHMaya servers;
• OTP (one-time password) verification for account login and sensitive actions;
• Role-based access controls to limit internal access to personal data;
• Regular security reviews and monitoring for suspicious activity;
• Secure data storage with access logging.

No system is completely immune to threats. If you suspect that your PHMaya account has been compromised, change your password immediately and contact support. PHMaya will never ask for your password via email, chat, or phone.

10 Children and Minors

PHMaya is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we become aware that an account belongs to a person under 21, we will close that account and delete any associated personal data as soon as reasonably practicable. If you believe a minor has registered on PHMaya, please contact us immediately at [email protected].

11 Links to Other Content

The PHMaya platform may reference third-party services such as payment providers or e-wallet services. PHMaya is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policy of any external service you use in connection with your PHMaya transactions.

12 Changes to This Policy

PHMaya may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the updated version will be published on this page with a revised effective date. Your continued use of the platform after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

For material changes that significantly affect how your data is used, PHMaya will provide additional notice through the platform or via the email address associated with your account.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the PHMaya team at [email protected]. You can also visit our FAQ page for answers to common questions, or review the Terms and Conditions for the full rules governing use of the platform.